Sewer Service & Emergencies
Between 7:30am and 4:30 PM call Water/Sewer Maintenance at 626-1234 to report a broken main or overflowing sewer. After hours and holidays call the after-hours emergency number at 911. An on-call investigator will be dispatched and a crew assembled if needed. The City is responsible for breaks in water and sewer mains in the street, but the property owner is responsible for breaks on private property.
When a sewer overflows, it is usually the result of inappropriate materials (such as trash and debris or fats, oils and grease) that are placed into the sewer system by the City's customers. Since fats, oils and grease are lighter than water, they tend to accumulate at the top and sides of sewer pipes and can build up until a blockage occurs. If a blockage happens, the sewer backs up or overflows resulting in property and environmental damage.
Sanitary sewer systems are designed to handle three things: used water, human body waste, and toilet paper. You can do some simple things that will help the City protect water quality and maintain the sewer system in Asheboro.
DO NOT - Use the toilet as a wastebasket.
DO NOT - Use the sewer as a means to dispose of food scraps.
DO - Collect grease in a container and dispose of it in the garbage
DO - Place food scraps in waste containers or garbage bags for disposal with solid waste, or start a compost pile.
DO - Place a wastebasket in the bathroom to dispose of solid waste. Disposable diapers, condoms and personal hygiene products do not belong in the sewer system.
These suggestions can save you money! Most sewer back-ups occur between the house and the City's sewer main, where the property owner is responsible for correcting the problem. Avoiding blockages means avoiding plumbing bills. When the blockage occurs in the City's sewer main, the City will correct the problem.
Indications of a sewer stoppage include plumbing fixtures that do not drain, sewage backing up into tubs or toilets, or if a sewer clean out pipe exists, sewage may be seeping from the sewer clean out pipe at the edge of the property. A sewer clean out pipe is a vertical pipe 4 inches in diameter that is found within the right-of-way. (Something near your water meter) It allows the City direct access to the sewer service line and enables the City to assist the customer with some sewer stoppages.
When a stoppage occurs, the customer should contact the Water/Sewer Maintenance Department at (336) 626-1234, Mon- 7:30 a.m.-5p.m., or 911 after hours and on holidays. The City will access the stoppage to determine if the blockage is on the City's side of the sewer line or the homeowner's side of the sewer line.
The City of Asheboro will clear blockages that occur in the main sewer line or in the sewer lateral, from the main line to the clean out pipe. Homeowners are responsible for blockages that occur in the sewer lateral, located between the clean out pipe and the structure. If there is no clean out pipe at the edge of the property, the homeowner is responsible for blockages that occur anywhere in the sewer lateral.
The City of Asheboro’s “F.O.G.” program has been in effect since 2003. The program’s main goal is to prevent the accumulation of cooking grease in the sanitary sewer system. The City currently has over 100 food service establishments participating in this program. The purpose of the program is to enable the City to comply with applicable federal/state laws and to aid in the prevention of sanitary sewer overflows and/or blockages.
A leading cause of sewer blockages across North Carolina is the accumulation of fats, oils and grease (FOG) in the sanitary sewer systems.
Every day in household and commercial kitchens, large amounts of fats, oils and grease are produced. These by-products of cooking are not good for the sanitary sewer system. Over time they begin to stick to the sides of the sewer lines and build up, eventually causing a backup. The blockages cause sanitary sewer overflows into local waterways and backups into nearby homes and businesses. The maintenance cost associated with the blockages is passed along to all sewer rate payers. This additional cost would be unnecessary if the problem did not exist. Clearly, the prevention of grease entering into our sanitary sewers is the key to our problem.
To find out how you can help, read these fact sheet: